Privacy Policy

Last Updated: April 22, 2026

11th Street Coffee values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with 11th Street Coffee of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time 11th Street Coffee decides to make use of any personally identifiable information on file in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email.

This Policy applies to 11th Street Coffee and governs any and all data collection and usage by us. Through the use of 11thstreetcoffee.com, you are consenting to the data collection procedures expressed in this Policy.

Specifically, this Policy will inform you of the following:

1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.

Terms of Use

At 11thStreetCoffee.com, we want you to have the best shopping experience possible. While it is necessary for us to collect certain personal information, we respect and protect your right to privacy. If you have any additional questions or concerns, please contact us at CustomerService@11thStreetCoffee.com.

Information We Collect

This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information, which may be used when you purchase products and/or services and to deliver the services you have requested.
• Information automatically collected when visiting our website, which may include cookies, third-party tracking technologies, and server logs.

Registration Information: When you register or log in, you will be asked for your email address and a password. Before completing your first purchase, we will ask for your name, phone number, email, billing and shipping addresses. This information, along with your payment information, is necessary to fulfill your order. We use this information for internal purposes and to comply with any requirements of the law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website. By continuing to use our site, you consent to our use of cookies in accordance with this Policy.

Third-Party Service Providers

We use the following third-party services to operate our business. Each of these providers may collect and process your personal data in accordance with their own privacy policies:

• Shopify Inc. — Our website and e-commerce platform is powered by Shopify. Shopify acts as a data processor on our behalf and handles order processing, payment processing, and storefront functionality. For more information, see Shopify's Privacy Policy.
• Google Analytics (GA4) — We use Google Analytics 4 to collect anonymous data about how visitors use our website, including pages visited, time on site, and traffic sources. This data helps us improve our website and marketing. Google may use this data in accordance with its own privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Klaviyo — We use Klaviyo to manage our email marketing communications. If you opt in to receive marketing emails, your name and email address will be stored and processed by Klaviyo. For more information, see Klaviyo's Privacy Policy.
• Social Media Platforms — We use social media features from Facebook, X (formerly Twitter), Instagram, and other platforms. These services may collect your IP address and use cookies. They are governed by the privacy policies of their respective providers.

Why We Collect Information and For How Long

We collect your data for several reasons:

• To better understand your needs and provide you with the services you have requested;
• To fulfill our legitimate interest in improving our services and products;
• To send you promotional emails containing information we think you may like when we have your consent to do so;
• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
• To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary, based upon the length of time your personal information remains relevant, any applicable legal retention periods, and the type of contract we have with you.

Use of Information Collected

11th Street Coffee does not now, nor will it in the future, sell, rent, or lease any of its customer lists and/or names to any third parties.

11th Street Coffee may collect and use personal information to assist in the operation of our website and to ensure delivery of the services you need and request. We may also contact you regarding surveys or research questionnaires related to your opinion of current or potential future services.

Disclosure of Information

11th Street Coffee may not use or disclose the information provided by you except under the following circumstances:

• As necessary to provide services or products you have ordered;
• In other ways described in this Policy or to which you have otherwise consented;
• In the aggregate with other information in such a way so that your identity cannot reasonably be determined;
• As required by law, or in response to a subpoena or search warrant;
• To outside auditors who have agreed to keep the information confidential;
• As necessary to enforce the Terms of Service;
• As necessary to maintain, safeguard, and preserve all the rights and property of 11th Street Coffee.

Security

11th Street Coffee takes precautions to protect your information. Wherever we collect sensitive information (e.g., credit card information), that information is encrypted and transmitted to us in a secure way using Secure Socket Layer (SSL) technology. You can verify this by looking for a lock icon in the address bar and "https" at the beginning of the webpage address.

Only employees who need the information to perform a specific job are granted access to personally identifiable information. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

Your Rights as a Data Subject (GDPR — EU Users)

Under the General Data Protection Regulation ("GDPR") of the EU you have certain rights as a Data Subject:

• The right to be informed: We must inform you of how we intend to use your personal data, which we do through the terms of this Policy.
• The right of access: You have the right to request access to the data we hold about you and we must respond within one month.
• The right to rectification: If you believe data we hold is incorrect, you have the right to have it corrected.
• The right to erasure: You can request that the information we hold be deleted.
• The right to restrict processing: You can change your communication preferences or opt-out of certain communications.
• The right of data portability: You can obtain and use the data we hold for your own purposes.
• The right to object: You can file a formal objection regarding our use of your information.

To exercise any of these rights, please contact us at customerservice@11thstreetcoffee.com.

Notice to European Union Users

11th Street Coffee's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. Transfers of personal data from the EU to the United States are conducted in accordance with the EU-US Data Privacy Framework (effective July 2023). By providing personal information to us, you are consenting to its storage and use as described in this Policy.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Categories of Personal Information We Collect:

• Identifiers (name, email address, IP address, account name)
• Commercial information (purchase history, products considered)
• Internet or other electronic network activity (browsing history on our site, interactions with our website)
• Geolocation data (shipping address, general location)
• Inferences drawn from the above to create a profile about your preferences

Your California Privacy Rights include:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if this changes, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to perform the services you requested.

To exercise your California privacy rights, please contact us at customerservice@11thstreetcoffee.com or call us at 877-550-7373. We will respond to verifiable consumer requests within 45 days.

Authorized Agent: You may designate an authorized agent to make a request on your behalf. We may require verification of your identity and written authorization from the agent.

Non-Marketing Purposes

11th Street Coffee greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in 11th Street Coffee products and services).

Children Under the Age of 13

11th Street Coffee's website is not directed to, and does not knowingly collect personally identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To unsubscribe, please send an email to customerservice@11thstreetcoffee.com or use the unsubscribe link in any marketing email we send you. If you wish to opt-out from any third-party websites, you must go to that specific website to do so.

Links to Other Websites

Our website does contain links to affiliate and other websites. 11th Street Coffee does not claim nor accept responsibility for any privacy policies, practices, and/or procedures of other such websites. This Privacy Policy Agreement applies only and solely to the information collected by our website.

User Responsibility

Users of this website are responsible for keeping their account login information secure. 11th Street Coffee is not responsible for any loss or damage incurred through misuse of your account. No persons under the age of 18 are permitted to make purchases. 11th Street Coffee reserves the right to refuse service, terminate accounts, cancel or delay orders, and remove and edit content at their sole discretion.

Keurig Purchases

11th Street Coffee is only authorized to sell Keurig products to residential customers in the US and Canada. By agreeing to these terms and conditions, you acknowledge that the purchase of ANY Keurig products through 11th Street Coffee are for HOME USE ONLY.

Limitation of Liability

11TH STREET COFFEE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE ACCESS AND USE OF THIS SITE. THIS INCLUDES, BUT IS NOT LIMITED TO, INCIDENTAL, DIRECT, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Changes and Modifications to Service

11th Street Coffee reserves the right to make changes to their products, services, and prices at any time and without notice. We also reserve the right to refuse or alter service to any individual or group at our discretion.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our site. Your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy Agreement, please feel free to contact us at the following:

Email: customerservice@11thstreetcoffee.com
Telephone: 877-550-7373
Mailing Address:
11th Street Coffee
5500 NW 40th St
Riverside, MO 64150