Frequently Asked Questions

What makes 11th Street Coffee different from other online coffee retailers?

We're a family-owned business with 65 years in the coffee industry, and we do things differently. When you call us, a real person answers the phone — not a robot, not a call center. Every order is hand-packed by our team because we believe a machine cannot pack your order with the love and care that our employees put into every box. We treat every customer like family, and that's not a tagline — it's how we were raised and how we run our business.

Are your orders really hand-packed?

Every single one. We hand-pack every order because we love our employees and we believe that a machine cannot back your order with the love and care that our team brings to every box. It's one of the ways we show our customers — and our team — how much we value them. When your order arrives, know that a real person packed it with care.

If I call, will a real person answer?

Absolutely. Call us at 1-877-550-7373 and a real person will pick up and treat you like family. We believe in real service from real people — that's been our standard for 65 years and it's not changing.

How long has 11th Street Coffee been in business?

65 years. We started as a trusted local coffee service and have grown into one of the largest online K-Cup retailers in the country — still family-owned, still family-operated, and still treating every customer like one of our own.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $59.99, hand-packed with care by our team and shipped fast so you never run out of your favorite coffee.

What K-Cup brands do you carry?

We carry over 200 K-Cup varieties from the brands you know and love, including Green Mountain, Dunkin', Caribou Coffee, Starbucks, Folgers, Tim Hortons, Black Rifle Coffee, illy, Lavazza, Peet's, Cafe Bustelo, McCafé, Cinnabon, REVV, Newman's Own, and many more — all at discount prices.

Do you carry decaf K-Cups?

Yes! We carry a wide selection of decaf K-Cups from brands including Green Mountain, Folgers, Caribou, Peet's, Tim Hortons, Newman's Own, and more. Shop our full decaf selection to find your perfect caffeine-free cup.

Do you sell K-Cups in bulk or for offices?

Absolutely. We specialize in bulk K-Cup orders for both home customers and office break rooms. We've been serving office coffee accounts for decades. Call us at 1-877-550-7373 and a real person will help you find exactly what you need at the best price.

Can I reorder what I bought before?

Yes! Log into your My Account page to view your full order history and quickly reorder your favorites. We keep track of everything so you never have to remember what you ordered last time.

Where are you located?

We're located at 5500 NW 40th St, Riverside, MO 64150. We ship nationwide with free shipping on orders over $59.99.

How do I contact 11th Street Coffee?